- Extensive experience working as a Digital Business Analyst in a medium to large scale organisation.
- Demonstrated experience and highly developed skills in business analysis, process mapping, writing functional specifications, user stories, use cases and acceptance criteria.
- Demonstrated human centered/service design approach to gathering requirements.
- Experience with project methodologies, i.e. Agile / SCRUM, DTA service design and delivery approach, SDLC, Waterfall etc.
- Exceptional written and oral communication and relationship management capabilities.
- Experience working in a collaborative team environment, especially within multi-disciplinary teams.
Experience in the following areas is desirable: • Use of digital tools for prototyping • Azure DevOps • MS Dynamics CRM or other CRM solutions • Grants management • SharePoint 2013 and SharePoint Online. • Office 365 – MS Teams and MS Planner