Information Technology / IT Servicedesk Analyst

15888 Service Desk Analyst x 2

Contractor Full Time
  • Contract start 4-10-2021 To 30 June 2022, Option for extension to 30 June 2024
  • Australian Citizen, Ability to Obtain NV1 clearance, Canberra role

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The Service Desk Analyst will specifically undertake the following duties:-

  • Assisting with Incident management and request fulfilment for PM&C staff
  • Address and resolve basic incidents and requests received via phone, email and our ticketing systems
  • Queue management via the department’s service management tool
  • Win 10 and O365 System Administration
  • Basic user training
  • Application Support including Office 2016
  • Knowledge Base Development
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams
  • Other duties as directed by PM&C representatives

Essential criteria

  • Good communication skills
  • Good customer service
  • Personal drive with a keen interest in IT
  • Attention to detail